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Return Policy

At SYLverae, we take great care in crafting each piece of jewelry. If for any reason your purchase does not meet your expectations, please review our return policy below.

Eligibility for Returns

We accept returns under the following conditions:

Items must be returned within 14 days of delivery
Jewelry must be unused, unworn, and in original condition
All original packaging, including boxes and protective materials, must be included
Proof of purchase (order number or receipt) is required

For hygiene and quality reasons, worn or damaged items cannot be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as Final Sale
Customized or personalized jewelry
Items damaged due to improper use, care, or accidents
Returns requested after the 14-day return window

Return Process

To initiate a return, please contact us before sending any items back.

📩 Email: sylverae@sylverae.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return

Once your return request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs
We recommend using a trackable shipping method, as SYLverae is not responsible for lost return packages
Original shipping fees are non-refundable

Refunds

After we receive and inspect your return, you will be notified of the approval status
Approved refunds will be issued to the original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider

Exchanges

At this time, we do not offer direct exchanges.
If you would like a different item, please return your original purchase and place a new order.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with clear photos.
We will review the case and arrange a replacement or refund where appropriate.