Return Policy
At SYLverae, we take great care in crafting each piece of jewelry. If for any reason your purchase does not meet your expectations, please review our return policy below.
Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery.
- Jewelry must be unused, unworn, and in original condition.
- All original packaging, including boxes and protective materials, must be included.
- Proof of purchase (order number or receipt) is required.
For hygiene and quality reasons, worn or damaged items cannot be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as Final Sale.
- Customized or personalized jewelry.
- Items damaged due to improper use, care, or accidents.
- Returns requested after the 14-day return window.
Return Process
To initiate a return, please contact us at sylverae@sylverae.com with your order number, the items you wish to return, and the reason for the return.
Return Shipping & Refunds
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method.
- Original shipping fees are non-refundable.
- Approved refunds will be issued to the original payment method within 5–10 business days.
Exchanges & Damaged Items
We do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order. If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with clear photos.
SYLverae
Thoughtfully crafted. Handled with care. Designed to last.