π Shipping Policy
Orders are processed within 1β3 business days. Delivery times vary by destination and are displayed at checkout. All shipments include tracking once dispatched.
π Return & Refund Policy
We accept returns within 14 days of delivery for unworn items in original condition. Once the return is received and inspected, refunds will be issued to the original payment method within 5β10 business days.
π Privacy Policy
We respect your privacy and are committed to protecting your personal information. Customer data is used solely for order processing, communication, and service improvement. We do not sell or share personal data with third parties for marketing purposes.
π© Contact Us
Email: sylverae@sylverae.com
We aim to respond to all inquiries within 24β48 business hours.
Everything You May Want to Know
This page brings together the most frequently asked questions about Sylverae, from orders to materials and aftercare.
Orders & Payments
Q: Is my order confirmed immediately?
A: Yes. You will receive a confirmation email once your order is successfully placed.
Q: Which payment methods do you accept?
A: We accept major credit and debit cards and other secure payment methods shown at checkout.
Products & Materials
Q: What materials are used?
A: All jewelry is crafted from S925 sterling silver, with select pieces featuring natural pearls.
Q: Is your jewelry hypoallergenic?
A: Sterling silver is generally suitable for sensitive skin, though individual reactions may vary.
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