Politique d’expédition

Shipping Policy

Thank you for visiting and shopping at SYLVEREA. We are committed to providing you with fast and reliable shipping services. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Please note that processing times may be extended during high-volume periods or holidays. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Destination	Shipping Method	Estimated Delivery Time	Shipping Cost
International	International Standard	[7-14] Business Days	Free over 75

Note: Delivery delays can occasionally occur due to customs clearance, extreme weather, or courier issues. Estimated delivery dates are not guaranteed.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
The tracking number will be active within 24-48 hours.
You can track your package directly on our website via the [Link to Order Tracking Page] or the carrier’s website.

4. Customs, Duties, and Taxes

Hassle-Free Customs At SYLVEREA, we take care of the customs duties and tariffs so you don't have to. Please be aware that any other local taxes or fees imposed upon or after delivery are to be paid by the customer. For more information, please consult your local customs authorities.

5. Incorrect Address & Address Changes

It is the responsibility of the buyer to ensure that the shipping address entered is correct.
If you need to change your shipping address, please contact us at [Your Customer Service Email] within [24 hours] of placing your order.
Once the order has been dispatched, we are unable to change the delivery address or redirect the package.

6. Damages & Lost Packages

If you receive your order damaged, please save all packaging materials and damaged goods, take photos, and contact our support team immediately.
If your tracking information states that your package was delivered but you have not received it, please check with your neighbors or local post office. SYLVEREA is not responsible for packages stolen or lost after confirmed delivery.